Return Policy

We want you to be completely satisfied with your purchase. If you are not happy, we accept returns within 180 days of receiving your order.

Return Address: 3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zhan Cheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Return Conditions  
For your return to be accepted, the products must be in their original condition, in good condition, and packaged as originally. We also ask that you include your order number and the reason for returning the item on the package.

Order Cancellation  
You may cancel your order within 2 days after it has been placed. If you cancel within this period before shipment, we will process your cancellation within one day.

Thank you for your understanding and cooperation. If you have any questions, please feel free to contact our customer service at service@helixwells.com.

If the return is initiated by the consumer, the consumer shall bear the shipping costs. Specific fees will depend on the express delivery company you choose. If, for our own reasons, the received goods are damaged or do not meet the requirements, the consumer is not required to bear the shipping costs in this case.  
If the customer initiated the return, they must cover the shipping expenses. If, due to our own reasons, the received goods are damaged or incorrect, the consumer is not required to bear the shipping costs for this reason.  
If the return is caused by the customer, delivery fees are their responsibility. If the received products are damaged or incorrect on our behalf, delivery charges are not the customer's responsibility.  
Once your refund request has been approved, the amount will typically be refunded to your original payment account within 5 to 10 business days. The processing time for your refund depends on your payment method (debit card, credit card, third-party payment platform, etc.) and the speed of processing by your bank or payment platform. Please wait.  
Refunds will be processed according to the initial payment method. You may receive a text message or notification regarding your refund; please check your receipt. For any questions, please contact our customer service team. We will be happy to assist you.